Everything you need to know before buying furniture from New Priyatama Furniture.
Ordering
Browse our shop, select your product, choose variants, and click "Add to Cart". Checkout securely with Razorpay. You can also order directly via WhatsApp for personalised assistance.
Absolutely. We specialise in custom furniture to any dimension, wood type, or finish. Contact us on WhatsApp with your measurements and requirements — our team will provide a quote within 24 hours.
We use ISI-grade plywood and seasoned hardwood — sheesham, teak, and engineered wood variants depending on the product and customer preference. All materials are sourced from certified suppliers and quality-checked before production.
Orders can be cancelled within 24 hours of placement for a full refund. For custom/made-to-order furniture, cancellation is not possible once production has started. Contact us on WhatsApp immediately if you wish to cancel.
Delivery
Yes, we deliver pan-India. Delivery charges vary by state and district. Free delivery is available in select areas around Howrah, West Bengal. Enter your PIN code at checkout to see the exact delivery cost.
Standard in-stock furniture: 3–7 working days. Custom or made-to-order furniture: 15–30 days production + shipping time. You'll receive WhatsApp updates at each stage.
Yes! White-glove delivery with full assembly is included free of charge for deliveries within Howrah and nearby areas. For outstation deliveries, our logistics team will advise on assembly options.
Yes. Once shipped, you'll receive live updates via WhatsApp and SMS. You can also visit our Order Tracking page and enter your Order ID + phone number to see the latest status.
Payment & EMI
We accept UPI (PhonePe, Google Pay, Paytm), debit/credit cards (Visa, Mastercard, Amex), net banking, and EMI — all processed securely via Razorpay.
Yes. EMI is available via major credit/debit cards and select UPI options through Razorpay. Zero-cost EMI and No-cost EMI plans may be available depending on your bank and the order value.
Absolutely. All payments are processed by Razorpay, a PCI-DSS certified payment gateway. We never store your card details. Transactions are secured with 256-bit SSL encryption.
Returns & Warranty
We accept returns within 7 days if the product has a manufacturing defect. Damage must be reported within 24 hours of delivery with photos. Custom/made-to-order furniture is non-returnable unless defective. See our full Returns Policy.
Yes. All products carry a 1-year manufacturing warranty covering structural defects. To make a warranty claim, WhatsApp us with photos — our team visits within 3–5 days to inspect and repair or replace. See our Warranty & Quality Promise page.
Approved refunds are processed within 5–7 business days to the original payment method. UPI and bank transfers may take 1–2 additional days depending on your bank.
Custom Orders
WhatsApp us your requirements: dimensions, wood type, colour/finish, and reference photos if any. We'll share a design mockup and quote within 24–48 hours. A 50% advance secures your order.
Production typically takes 15–30 working days depending on complexity and material availability. We'll give you a more precise timeline when you confirm your order.
Yes. For custom orders, we send you photos of the finished product via WhatsApp before dispatch. You can request minor adjustments at this stage (e.g., touch-ups on finish). Delivery is only dispatched after your approval.
Still have a question?
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